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Roy, Neha Chhabra
- Workforce Challenges in Indian Banking Scenario – Journey from Identification Till Mitigation
Abstract Views :242 |
PDF Views:71
Authors
Affiliations
1 Department of Finance, Narsee Monjee Institute of Management Studies, Bengaluru 560 083, IN
2 Department of Finance, Symbiosis Institute of Business Management, Bengaluru 560 076, IN
1 Department of Finance, Narsee Monjee Institute of Management Studies, Bengaluru 560 083, IN
2 Department of Finance, Symbiosis Institute of Business Management, Bengaluru 560 076, IN
Source
Current Science, Vol 115, No 4 (2018), Pagination: 739-747Abstract
The banking industry has been going through rapid transformation due to progressive economic reforms, changing demographics and fast-paced technological developments. Banks in India have been facing multitudinous challenges such as regulatory risks, upgradation of technology, intense competition, workforce challenges and operational risk. Workforce challenge plays a vital role among other challenges. The extant literature review shows that several studies have identified various workforce challenges of banks. However, their impact has not been quantified for effective risk mitigation. Such studies are more observatory than investigational. The present study aims to identify the major workforce challenges of banks through a structured approach that includes literature review, focus group discussion, assimilation of consultancy reports and conducting risk perception survey. The scope of the current study is limited to Indian public and private sector banks. As per literature review, the major workforce challenges identified are lack of required skills, performance management, inadequate recruitment and career planning and increasing staff cost. The workforce challenges are identified using factor analysis and a conceptual model is proposed for mitigation of key challenges.Keywords
Factor Analysis, Indian Banking System, Risk Mitigation Framework, Workforce Challenges, Workforce Challenges Assessment.References
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- Attrition of Agents in Indian Life Insurance Companies
Abstract Views :308 |
PDF Views:88
Authors
Affiliations
1 Department of Finance, Narsee Monjee Institute of Management Studies, Bengaluru - 560083, IN
2 Department of Economics, Nirma University, Ahmedabad - 382470, IN
1 Department of Finance, Narsee Monjee Institute of Management Studies, Bengaluru - 560083, IN
2 Department of Economics, Nirma University, Ahmedabad - 382470, IN
Source
Current Science, Vol 115, No 5 (2018), Pagination: 851-859Abstract
The insurance industry in India is primarily human-intensive, and the business is managed by a large number of agents or advisors. This article identifies the factors responsible for attrition of individual agents of life insurance companies in India and explores its implications for these companies. The study draws and builds on findings from the primary survey of individual agents and senior officials of public and private life insurance companies in the country. The article posits fuzzy logic theory to estimate the attrition index. Some of the mitigation measures of agent attrition are proposed, which provide an initial assessment of the extent to which these can be applied in the Indian context.Keywords
Agents, Attrition Index, Fuzzy Logic Approach, Innovative Conceptual Framework, Life Insurance Companies.References
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